Return & Refund Policy

Thank you for shopping with Veronica. Nelson's Store. We take pride in providing high-quality beauty, health, and wellness products. Due to the nature of our products and for the safety of our customers, all sales are final, and we do not accept returns, exchanges, or refunds under any circumstances.

Returns or Exchanges

To maintain hygiene and product integrity, we do not accept returns or exchanges on any items, including but not limited to:

Skincare products
Hair care products
Cosmetics & makeup
Health supplements
Personal care items (such as body care, bath products, and oral care)
Wellness tools & accessories

Damaged or Defective Items

We take every precaution to ensure your order is packaged securely. However, if your item arrives damaged or defective:

You must notify us within 48 hours of delivery.
Send an email to email@veronica-nelson.com with your order number, a description of the issue, and clear photos of the damaged or defective product and packaging.
Upon review, we may provide a replacement or store credit at our discretion. No cash refunds will be issued.

Order Cancellations

Orders cannot be canceled once they have been placed. Please review your order carefully before completing your purchase.

Lost or Stolen Packages

We are not responsible for lost or stolen packages. If your package is marked as delivered but you did not receive it, please check with your local carrier or file a claim with the shipping provider.

Allergy & Sensitivity Disclaimer

It is the customer’s responsibility to review product ingredients before purchasing. We are not liable for any allergic reactions or sensitivities.

By purchasing from Veronica. Nelson's Store, you agree to this Return & Refund Policy. We appreciate your understanding and support. If you have any questions, please contact us at email@veronica-nelson.com. Thank you for your business.